Shipping & Delivery Policy

1. What we deliver

Quala Labs is software provided over the internet. It includes the principal console, the teacher dashboard, the student workspace, live classes and the Quala exam client used on the School's lab computers. Nothing physical is shipped, so no delivery address is needed and no shipping or delivery charge applies.

2. Free trial

Every School's fourteen-day trial begins when its registration is approved. The principal then receives a welcome email with a link to set a password and sign in to the principal console. No payment is taken for the trial.

3. Paid plans

• A Plan is bought from the principal console and paid securely through Razorpay.
• The Plan is switched on automatically as soon as Razorpay confirms the payment. The console then shows the Plan and the date it runs until.
• Every feature included in the Plan is available from that moment, for every user in the School.

4. Your invoice

An invoice is emailed to the billing email address given at checkout as soon as the payment is confirmed. The School's invoices can also be viewed in the principal console.

5. Where we deliver

The Service is sold to schools in India and priced in Indian rupees. It can be used from anywhere with an internet connection.

6. If something has not arrived

• No welcome email after approval: check the spam or junk folder, then write to support@qualalabs.com.
• Paid, but the Plan has not switched on: write to support@qualalabs.com or call +91 82876 92294 on Indian working days, with the School's name and the payment reference. We acknowledge every request within 48 hours and will either switch the Plan on or refund the payment in full, as set out in our Refund & Cancellation Policy.